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» TEC to handle receiver activation calls
Apol's Problematic Team! - Portal Empty21/03/10, 12:12 pm by BraveAmethyst

» Transfers JAN 2010
Apol's Problematic Team! - Portal Empty14/03/10, 08:06 am by BraveAmethyst

» BÁSICO Package
Apol's Problematic Team! - Portal Empty14/03/10, 04:12 am by BraveAmethyst

» CREDITING $PTF, CODE 180 or 110?
Apol's Problematic Team! - Portal Empty13/03/10, 08:09 am by BraveAmethyst

» BGI CSRs will now be able to submit field service requests (FSRs)
Apol's Problematic Team! - Portal Empty13/03/10, 07:37 am by BraveAmethyst

» If a customer disputes an Early Cancellation Fee
Apol's Problematic Team! - Portal Empty09/03/10, 09:44 am by BraveAmethyst

» Do not click on the Reactivate
Apol's Problematic Team! - Portal Empty09/03/10, 08:12 am by BraveAmethyst

» WEBSTATION LINK AND PW
Apol's Problematic Team! - Portal Empty24/01/10, 07:15 am by BraveAmethyst

» 1/23credit
Apol's Problematic Team! - Portal Empty23/01/10, 12:22 pm by BraveAmethyst

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Transfers JAN 2010

23/01/10, 12:09 pm by BraveAmethyst

 TRANSFERS ...AS OF JAN 19

Abigail Aizah Rola ---- 18.91%
Aldin Engracia ---- 15.90%
Erwin Chester Cabaltera ---- 15.20%
Jinky Derain ---- 15.03%
John Erickson Co ---- 20.63%
Lilibeth Bayot ---- 17.56%
Ma. Rosario Baldivia ---- 16.77%
Marianne Elmido ---- 17.46%
Mary Jane Alejandro ---- 17.88%
Melissa Barcenas ---- 18.29%
Nadja Saberon ---- 11.81%
Raya Abelida ---- 17.29%
Rolando …

[ Full reading ]

Comments: 1

BÁSICO Package

14/03/10, 04:12 am by BraveAmethyst

The BÁSICO™️ base package is now available as a retention tool for customers with 0-5 hearts.  It should be used to address the needs of customers who are experiencing financial hardship, “shopping” for the best deal, or requesting disconnect.

Our competitors have mounted aggressive marketing campaigns directed at Latino consumers, with price leading the message.  Making BÁSICO …

[ Full reading ]

Comments: 0

CREDITING $PTF, CODE 180 or 110?

13/03/10, 08:09 am by BraveAmethyst

Please be guided accordingly:


Crediting the $5 Phone Transaction Fee
multiple oppvs on the same call with the same rep - code 110
multiple payments on the same call with the same rep - code 180
ppv and payment on the same call with the same rep - code 180
DORIS PATH:
info_central/correspondence/fees_phone_transaction.html


[ Full reading ]

Comments: 0

WEBSTATION LINK AND PW

24/01/10, 07:15 am by BraveAmethyst

Hi Team,
 Please us ethis link to get through Webstation:
 
https://webstation.convergys.com/iex06/agentops/buildDesktopAction.






Gallano, Toni Rose L
19576
G128506
Co, John Erickson Ma
280677
C196758
Saberon, Nadja Salce
290470
S331820
Elmido, Marianne Jad
290676
E198308
Engracia, Aldin Sams
291095
E228359
Bayot, Lilibeth M
291364
B384385
Aragones, Shelah Reu
291506
A250656
Derain, Jinky T


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Comments: 0

1/23credit

23/01/10, 12:22 pm by BraveAmethyst

19779485
19779485 credit for premiere pack// 106.99
Marianne J Elmido:  19779485 -tl pls delete premiere package.... correct package is CHOICE XTRA - no locals. thanks

Comments: 0

AHT JAN 2010

23/01/10, 12:12 pm by BraveAmethyst

AHT JAN 2010 as of jan 19

Abigail Aizah Rola ---- 344.36
Aldin Engracia ---- 363.55
Erwin Chester Cabaltera ---- 380.91
Jinky Derain ---- 341.48
John Erickson Co ---- 335.31
Lilibeth Bayot ---- 340.56
Ma. Rosario Baldivia ---- 386.61
Marianne Elmido ---- 354.34
Mary Jane Alejandro ---- 357.76
Melissa Barcenas ---- 355.70
Nadja Saberon ---- 343.04
Raya Abelida ---- 271.16
Rolando …

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Comments: 0

No More Apol for Us.....

19/12/09, 02:53 am by impassive



No More Apol for Us..... Sad

I think that I shall never see
An Apol as bitter sweet as can be.... Laughing

People often say that you don't know what you have until it's gone... scratch

hhhmmm....now it makes sence.... thinking





[ Full reading ]

Comments: 1

SC FOR JULY, AUGUST, & SEPTEMBER

24/10/09, 09:55 am by impassive


SC FOR JULY, AUGUST, & SEPTEMBER 2009

JULY

Abigail Aizah Rola 3.90
Aldin Engracia 3.80
Erwin Chester Cabaltera 3.75
Jinky Derain 3.10
John Erickson Co 4.10
Lilibeth Bayot 3.65
Ma. Rosario Baldivia 3.55
Maria Sylvy Padilla 4.20
Marianne Elmido 3.80
Mary Jane Alejandro 4.05
Melissa Barcenas 3.55
Mercy Salas 3.70
Nadja Saberon 4.50


[ Full reading ]

Comments: 0

Let's track all our NFL sales!

25/09/09, 09:06 am by BraveAmethyst

PLS POST DATE / EMP ID / ACCT # / NAME OF CUST / PACKAGE /

Comments: 2

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